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Chatbots in HubSpot: A brief overview

Written by Ohad Peter | Oct 18, 2023 11:23:06 AM

With chatbots, you can qualify leads, book meetings, provide customer support, and scale your one-to-one conversations. The sequences created for the chatbot requires no coding, and will trigger email campaigns after customer interactions. Personalization in chat replies is possible with contact data that is pulled from Hubspot's CRM.

Use chatbots to connect with website visitors

Live chat is a great way to connect with your visitors, prospects, and customers on your website in real time. However, supporting one-to-one conversations at scale can be challenging for most companies.  

You can easily create messenger bots that qualify leads, schedule meetings, answer common questions, and more with HubSpot's free chatbot builder software, so your team can focus on the most important conversations.

Easily create and customize chatbots

You don't need any coding skills to get started with HubSpot's templates and chatbot builder.

Choose a template based on your bot’s goal. Once that's done, customize the conversation based on your brand, adding your own questions and copy.  

Add a human touch to your chatbots

With free HubSpot chatbot software, your bots can send friendly, personalized messages based on existing contact information. You'll also get a complete view of every engagement when your chatbots sync data back to your CRM.

Reduce the workload of your customer support team

Set up your HubSpot chatbot to handle most customer questions, then transfer the conversation to a live agent once the customer is qualified. Additionally, you can automate tasks such as creating support tickets and adding users to lists and workflows.

Visit our website to learn more about HubSpot's features.