Support
& Service
Give your team a help desk that scales — ticketing, SLAs, a knowledge base, and a customer portal on HubSpot Service Hub. We build the support operation, then keep it fast.
Built for Support Teams Drowning in an Inbox
When support lives in a shared inbox, things get missed, response times slip, and nobody can see where the time goes. We build the HubSpot ticketing, SLAs, and automation that turn that chaos into a system your team and your customers can rely on — with the reporting to prove it's working.
HubSpot Gold Solutions Partner · accreditations including Service Hub Software, Frictionless Sales, and Delivering Client Success · the team that builds and runs the systems, not just turns them on.
What We Build
The operation that turns a shared inbox into a help desk that scales.
- Ticket pipelines & routingEvery request captured, categorized, and sent to the right person automatically.
- SLA trackingResponse and resolution targets the team is held to — and you can report on.
- Knowledge base & help centerSelf-service answers that deflect the repeat questions before they become tickets.
- Automation & macrosThe repetitive replies and handoffs handled, so agents focus on the hard ones.
Choosing the Right HubSpot Tier
We help you buy only what you need — and grow into the rest.
- Starter (from ~$15/seat/mo)Professionalizes support — removes branding, adds simple automation and better reporting for a lean team.
- Professional (from ~$90/seat/mo)Where service automation begins: custom ticket pipelines, SLA tracking, workflows, a help center, and CSAT tools.
- Enterprise (from ~$150/seat/mo)The full Breeze AI suite — including agents that resolve tickets autonomously — plus advanced analytics and permissions.
How We Make Your Team the Best
The platform is only as good as the team running it — so we build the team up too.
- Bilingual, role-based trainingAgents learn the workflow they'll actually use, in English or Hebrew.
- Documented playbooksConsistent service that doesn't depend on one experienced agent.
- We run it, or you doOngoing optimization on a retainer, or we train your owner and hand it over.
Connected to the Rest of Your Stack
Great support needs the full customer picture in one place.
- Channels in one inboxEmail, chat, and forms unified, so nothing falls between tools.
- TelephonyAircall and call logging tied to the ticket and the contact.
- CRM contextAgents see the customer's full history — deals, value, past tickets — on every conversation.
Integrations for Your Service Stack
Connect HubSpot to the channels, telephony, and CRM data your support team works across.
Among the B2B Teams
We've Worked with
Case Studies
From shared inbox to a real system
Ticketing, routing, and SLAs that stop requests from getting missed.
Read Case Study → Self-serviceDeflect the repeat questions
A knowledge base that answers the FAQs before they become tickets.
Read Case Study → VisibilityReporting that proves it's working
Response times, resolution rates, and CSAT in one place leadership can see.
Read Case Study →Recent Support & Service Updates
Which Service Hub tier do you need?
Where service automation starts, and what you can wait on.
Read More → Support & ServiceSLAs your team can actually hit
Setting targets that improve service without burning out agents.
Read More → Support & ServiceA knowledge base that deflects tickets
Self-service that cuts volume instead of frustrating customers.
Read More →Support & service on HubSpot — common questions
Do we need Professional, or is Starter enough?
Custom ticket pipelines, SLA tracking, the help center, and CSAT live in Professional; Starter covers the basics. We'll tell you straight which fits the size and complexity of your support team.
Can you migrate us from Zendesk or Freshdesk?
Yes — we migrate tickets, macros, and knowledge-base content into HubSpot cleanly, and rebuild the routing and SLAs properly rather than copying old setup across.
What about AI ticket resolution?
HubSpot's Breeze AI (Enterprise) can resolve common tickets autonomously. We'll help you decide whether that's worth the tier, or whether automation and a good knowledge base get you most of the way.
How current is this pricing?
The figures reflect HubSpot's 2026 published rates and can change. We'll confirm exact current pricing and the right tier during the audit.
Is your support running on a shared inbox?
If requests get missed and nobody can see where the time goes, you don't have a support problem — you have a system gap. In 30 minutes we'll show you the three fixes that matter most. No deck, no pitch.
Book a 30-minute audit