Emails sent to specific recipients can be added to the Never Log list by super admins in your account so that they are blocked for all users. Sending emails from a connected personal email address, using the HubSpot Sales extension, or from a team email address will not create a new contact record, record email tracking activity on the contact's timeline, or be logged to associated records. Emails sent directly from the CRM will still send, but they won't be logged. HubSpot will still record email tracking activity for all recipients in your activity feed.
Emails sent to addresses or domains on the Never Log list that are logged to HubSpot using the BCC address or forwarding address will not be logged to the contact record.
When sending emails from Gmail or Outlook, you can exclude recipients from CRM logging.
Note: HubSpot will log emails to contacts who are not on the Never log list if recipients of an email are not on the Never log list. Not applicable to third-party integrations, the Never Log list does not apply to email threads sent to them.
Manage your personal Never Log list
In your email preferences, you can add email addresses and domains to your own never log list:
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Click the settings icon in the top navigation bar of your HubSpot account.
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Navigate to General in the left sidebar menu.
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Click the Email tab.
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In the Never Log section, click Add emails or domains.
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In the dialog box, enter one or more email addresses or domains:
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To never log emails sent to a specific recipient, enter the email address as emailaddress@domain.com (e.g., name@hubspot.com).
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To never log emails sent to any recipients with a specific domain, enter the domain as @domain.com (e.g., @hubspot.com).
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- Click Save.
- To remove an email address or domain from the Never Log list, hover over it and click Remove.
Manage your team's Never Log list
In the email logging settings, users with Super admin permission can block addresses and domains for all users:
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Click the settings icon in the top navigation bar of your HubSpot account.
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In the left sidebar menu, navigate to Objects > Activities.
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Click the Email Logging tab.
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In the Never Log section, click Add emails or domains.
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In the dialog box, enter one or more email addresses or domains:
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To never log emails sent to a specific recipient, enter the email address as emailaddress@domain.com (e.g., name@hubspot.com).
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To never log emails sent to any recipients with a specific domain, enter the domain as @domain.com (e.g., @hubspot.com).
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- Click Save.
- To remove an email address or domain from the Never Log list, hover over it and click Remove.